FreshBet Responsible Gaming

Our Commitment to Safer Play

We at FreshBet want every visit to our casino to be a positive one. That's why we've integrated several safeguards directly into our platform. Our Fresh Bet team continuously reviews our responsible gaming practices to ensure they meet the highest standards expected across our target markets in Europe, Latin America, Canada, the Middle East, and beyond.

Our FreshBet platform is built with player protection in mind from the ground up. We monitor account activity, provide self-assessment tools, and offer clear information about the risks of problem gambling. Our Fresh Bet support team is also trained to recognize signs of at-risk behavior and can guide you toward the right resources if needed.

Age Verification

We at Fresh Bet Casino only accept players who are of legal gambling age in their jurisdiction, which is typically 18 years or older. Our verification process (KYC) ensures that every account holder meets this requirement before withdrawals are processed. If you suspect that someone underage is using our services, please contact our compliance team immediately at compliance@fresh-bet.com so we can investigate and take appropriate action.

Tools We Offer to Keep You in Control

Our FreshBet platform gives you direct control over how you play. We believe that putting these tools in your hands empowers you to make informed decisions about your gaming habits. Below are the key features we provide:

• Deposit Limits – You can set daily, weekly, or monthly deposit limits to manage your spending on our Fresh Bet platform.
• Loss Limits – We allow you to cap the amount you're willing to lose over a specific period.
• Session Reminders – Our system can send you reminders about how long you've been playing on FreshBet.
• Cooling-Off Periods – You can temporarily pause your account for a set time if you feel you need a short break.
• Self-Exclusion – If you need a longer break, we at Fresh Bet offer self-exclusion options ranging from six months up to permanent closure.
• Reality Checks – We can notify you at set intervals so you always know how much time has passed during your session.

Any of these tools can be activated by contacting our FreshBet support team at any time. We process these requests promptly, and once a limit or exclusion is set, we do not reverse it before the agreed period has passed, ensuring the tool remains effective.

Self-Assessment: Know Your Habits

We at FreshBet encourage every player to periodically reflect on their gaming behavior. Ask yourself the following questions honestly:

• Do you spend more time or money gambling than you originally intended?
• Have you tried to cut back on your gaming but found it difficult?
• Do you feel anxious, irritable, or restless when you're not playing?
• Have you borrowed money or sold possessions to fund your gaming?
• Has gambling affected your relationships, work, or studies?
• Do you chase losses by wagering more to try to win back money?

If you answered yes to several of these questions, it may be time to consider using one of our Fresh Bet responsible gaming tools, or reaching out to a professional organization for support. Our team is here to help without judgment.

Support Organizations We Recommend

Our FreshBet Casino works alongside independent organizations that specialize in problem gambling support. We encourage all players, especially those who feel their gaming habits may be becoming a concern, to reach out to these organizations directly:

We at Fresh Bet do not provide clinical treatment ourselves, but we actively signpost these external resources because we genuinely care about your wellbeing beyond just your time spent on our platform.

Protecting Vulnerable Players

Our Fresh Bet platform takes extra precautions to protect vulnerable individuals. We restrict access to our services in several jurisdictions, including regions where gambling regulations require it, and we do not knowingly allow individuals who have self-excluded from other licensed platforms to register with us. Our FreshBet compliance team regularly audits accounts to identify unusual patterns that may indicate risk, such as rapidly increasing deposits, frequent limit changes, or extended session times.

We also advise our players to never gamble with money needed for essential expenses, and to treat gaming purely as entertainment rather than a way to generate income. Our Fresh Bet marketing communications are designed to be responsible, and we allow you to opt out of promotional emails and bonuses at any time through your account settings.

Setting Limits Before You Play

We recommend that before you make your first deposit at FreshBet, you take a moment to think about a budget you're comfortable with. Our minimum deposit is EUR 20, and we suggest starting small until you're familiar with our games and platform. Setting a deposit limit from day one is one of the simplest ways to stay in control from the very beginning of your journey with us.

How to Activate Responsible Gaming Tools

Getting started with our responsible gaming features at Fresh Bet Casino is straightforward. Follow these steps:

1. Log in to your FreshBet account.
2. Navigate to your account settings or profile section.
3. Select the Responsible Gaming or Limits tab.
4. Choose the tool you'd like to apply, such as deposit limits, loss limits, or self-exclusion.
5. Confirm your selection and set the desired duration or amount.
6. Contact our support team if you need any assistance completing the process.

Once submitted, our Fresh Bet team applies these settings promptly, and we always confirm changes via email so you have a clear record of your preferences. If you haven't created an account yet, you can complete your FreshBet login in just a few steps before setting up these tools.